Conditions d’utilisation
Updated on March 27, 2026
OVERVIEW
Welcome to Ludwig Creations! The terms "we", "us," and "our" refer to Ludwig Creations. Ludwig Creations manages this store and website, including all related information, content, features, tools, products and services, to offer you, the customer, a curated shopping experience (the "Services"). Ludwig Creations is powered by Shopify, which allows us to deliver these Services to you.
The terms and conditions below, along with any policies referenced herein (these "Terms of Service" or "Terms"), outline your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you acknowledge and agree to be bound by these Terms of Service and our Privacy Policy here. These documents are of utmost importance as they outline your legal rights and responsibilities. If you do not agree to these Terms of Service or Privacy Policy, you should refrain from using or accessing our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your province or territory and that you have permitted us to let any of your minor dependents use the Services on devices you own, purchase, or manage.
To access or browse our online stores, or to buy any of the products or services we provide, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You affirm that all the information you provide is accurate, current, and complete and that you have the rights needed to share this information.
You are solely responsible for keeping your account credentials secure and for any activity on your account. You may not transfer, sell, assign, or license your account to anyone else.
SECTION 2 - OUR PRODUCTS
We have made every effort to portray our products and services on our online stores accurately. However, please be aware that product colours or appearance may differ from how they appear on your screen, depending on your device type and settings.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or exactly match what is shown in our online stores. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities to any person, region, or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to buy. Ludwig Creations reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Ludwig Creations confirms acceptance. We must receive and process your payment before we can fulfill your order. Please review your order carefully before submitting, as Ludwig Creations may be unable to accommodate cancellation requests once an order has been received. If we do not accept, modify, or cancel an order, we will make every effort to notify you by contacting the email address, billing address, and/or phone number provided when you placed the order.
Your purchases are eligible for return or exchange only in accordance with our Refund Policy.
You represent and warrant that your purchases are for your personal or household use only and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be specified in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices listed in our online stores may differ from those offered in physical stores or in online or third-party stores. We may, from time to time, offer promotions on the Services that may affect pricing and are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion will take precedence.
You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions made at our stores. It is crucial that you promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that:
(i) The credit card information you provide is accurate, correct, and complete.
(ii) You are duly authorized to use such a credit card for the purchase.
(iii) Charges incurred by you will be honoured by your credit card company.
(iv) You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping and delivery delays. All estimated delivery times are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events beyond our control. Once we hand the products over to the carrier, title and risk of loss transfer to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, and the design, selection, and arrangement of these, are owned by Ludwig Creations, its affiliates, or licensors and are protected by Canadian and international patent, copyright, and other intellectual property laws.
These Terms allow you to use the Services solely for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without prior written consent from us. Except as explicitly provided in these Terms, nothing grants or shall be interpreted as granting you a license or other rights under any patent, trademark, copyright, or other intellectual property of Ludwig Creations, Shopify, or any third party. Unauthorized use of the Services may violate federal or provincial intellectual property laws. Ludwig Creations reserves all rights not explicitly granted herein.
Ludwig Creations' names, logos, product and service names, designs, and slogans are trademarks of Ludwig Creations or its affiliates or licensors. You must not use such trademarks without prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may have access to third-party customer tools as part of the Services, which we do not monitor, control, or influence. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, nor any endorsement. We shall have no liability whatsoever arising from or related to your use of optional third-party tools.
Any use of these tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and agree to the terms set by the relevant third-party provider(s). We may also introduce new features via the Services (including new tools and resources) in the future. These features will also be considered part of the Services and governed by these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may include materials and links to third-party websites, including any embedded third-party features. We are not responsible for reviewing or verifying the content or accuracy of any third-party materials or websites you choose to visit. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
We are not liable for any harm or damages resulting from your use of third-party websites or from purchasing or using products, services, resources, or content on those sites. Make sure to carefully review the third party's policies and practices before engaging in any transactions. Any complaints, claims, concerns, or questions about third-party products or services should be directed to the respective third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Ludwig Creations is powered by Shopify, which allows us to provide the Services to you. However, any sales and purchases you make in our store are conducted directly with Ludwig Creations. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ludwig Creations, including any injury, damage, or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Ludwig Creations.
SECTION 10 - PRIVACY POLICY
Our Privacy Policy, available here, governs all personal information collected through the Services, and some of this information may also be covered by Shopify's Privacy Policy, available here. By using the Services, you confirm that you have read these privacy policies. Since Shopify hosts the Services, it collects and processes personal information about your use of the Services to provide and enhance your experience. Any information you submit will be transmitted to and shared with Shopify and third parties in countries outside your residence to deliver services.
For more details on how we, Shopify, and our partners handle your personal information, please review our privacy policy here.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such feedback in any medium for any purpose, including for commercial use. We may, for example, use this license to operate, provide, evaluate, enhance, improve, and promote the Services, as well as to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that:
(i) you own or have all necessary rights to all feedback;
(ii) you have disclosed any compensation or incentives received in connection with your submission of feedback;
(iii) your feedback will comply with these Terms.
We are and shall be under no obligation:
(1) to maintain your feedback in confidence;
(2) to pay compensation for your feedback; or
(3) to respond to your feedback.
We may, but are not obligated to, monitor, edit, or remove feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service.
You agree that your feedback will not infringe upon any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your feedback will not contain libellous, unlawful, abusive, or obscene content, nor any computer virus or malware that could affect the operation of the Services or any related website.
You may not use a false email address, pretend to be someone else, or otherwise mislead third parties or us about the origin of any feedback. You are solely responsible for any input you provide and its accuracy. We accept no responsibility and assume no liability for any feedback posted by you or third parties.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on or in the Services may contain typographical errors, inaccuracies, or omissions, including product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;
(g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;
(h) to impersonate or attempt to impersonate any other person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Ludwig Creations, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, pretext, spider, crawl, or scrape; or
(e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - TERMINATIONWe may terminate this agreement and your access to the Services (or any part of them) at our sole discretion at any time without notice. You will remain responsible for all amounts owed through the date of termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
SECTION 16 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Ludwig Creations, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PURCHASED USING THE SERVICES, OR FOR ANY OTHER CLAIM IN ANY WAY RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF SUCH POSSIBILITY.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Ludwig Creations, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable lawyers' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, but a failure to do so promptly will not release you from your obligations unless you are materially prejudiced. We may conduct the defence and settlement of such a claim at your expense, including selecting counsel. However, we will not settle any claim requiring non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You agree to cooperate in defending indemnified claims, including by providing relevant documents.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the maximum extent allowed by law. The unenforceable part shall be considered severed from these Terms of Service; this does not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or regarding the Service constitute the entire agreement and understanding between you and us. They govern your use of the Service, replacing any prior or current agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any earlier versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 21 - GOVERNING LAW
SECTION 22 - HEADINGS
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the latest version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check our website for any changes periodically. We will notify you of any significant updates to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use or access to the Services after any updates to these Terms of Service indicates your acceptance of those changes.
SECTION 24 - USE OF COOKIES
Ludwig Creations' website uses cookies to help track items you add to your shopping cart, including when you abandon it. This information is used to determine when to send cart reminder messages by text message.
SECTION 25 - MOBILE TERMS OF SERVICE
Mobile Terms of Service
Ludwig Creations
Last updated: November 14, 2025
The Ludwig Creations mobile message service (the "Service") is operated by Ludwig Creations ("Ludwig Creations", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Ludwig Creations' SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ludwig Creations through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order status updates, account alerts). Promotional messages may consist of promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Ludwig Creations. Your participation in this program is entirely voluntary.
We do not charge for the Service, but you are responsible for all text messaging charges imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to Ludwig or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless you initiate them. If you have subscribed to other Ludwig Creations mobile message programs and wish to cancel, except where applicable law requires otherwise. In that case, you will need to opt out of those programs separately by following the instructions in their respective mobile terms of service.
For Service support or assistance, text HELP to Ludwig or email admin@ludwigcreations.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received. We will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program using that number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
SECTION 26 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info.ludwigcreations@gmail.com.
Our contact information is posted below:
Ludwig Creations
info.ludwigcreations@gmail.com
PO Box 3075, Pincher Creek, Alberta, Canada T0K1W0
403-632-9373
Business Number: 704037514